Offer 24/7 emergency callout services
Charge a minimum callout fee plus extras, all in one charge at the end.
- 1
Create a callout service
Add a service, turn on 24/7 emergency and choose 'Callout + extras' pricing. The price you set is the minimum callout fee customers see.
- 2
Customer books with a saved card
Customers find you with the 24/7 Emergency filter. They pay nothing upfront — their card is saved for the final charge.
- 3
Log extras during the job
Your technician adds parts, materials and extra labour to the booking as they go.
- 4
Verify with the customer and charge
An owner or manager reviews the list with the customer, then taps Verify & charge. The card is charged once for everything plus tax, and the customer gets an itemized receipt.
Important: Emergency jobs can't be completed until the extras are verified and paid — they never close automatically.
Tip: If something went wrong, refund an individual extra from the booking instead of the whole job.