Help centre
Guides and answers for customers and business owners.
Step-by-step guides
Join with your invitation, verify your email and set up your profile.
Find a business, pick a service and time, and confirm with the right payment.
Prepay for several sessions and redeem them when you book.
Request a new time or cancel, and understand refunds.
Turn your existing Kacti account into a business account — no new email or password.
Create your business, complete the checklist and submit for approval.
Connect Stripe so customers can pay online and you're paid in CAD.
Make yourself bookable without creating a second account.
Add employees, managers or receptionists and control what they can do.
Charge a minimum callout fee plus extras, all in one charge at the end.
Sell multi-session bundles and run discounts.
What's included on Free, Extra and Premium, and how to upgrade.
Approve, reschedule, complete, mark no-shows and refund.