For customers
2 min readReschedule or cancel a booking
Request a new time or cancel, and understand refunds.
- 1
Open the booking
Tap Bookings in the bottom bar, pick the date, and tap the booking to expand it.
- 2
Request a new time
Tap Reschedule and pick a new time. This sends a request — your original time stays held until the business approves the change.
- 3
Or cancel
Tap Cancel booking. Before you confirm, you'll see whether you get a full refund, partial refund or fee, based on the business's cancellation window.
Important: Moving a booking never resets the cancellation window — it's always measured from your original appointment time.